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Project Manager

United Kingdom - London

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Expedia

Are you an analytical individual with a background in project management? Have you got a proven track record delivering projects that have a positive impact on the consumer? We are looking for a new B2C Project Manager to join Expedia Local Expert and focus on customer facing/customer experience related initiatives.  The Retail team manages global eCommerce operations for Expedia Group’s Tours, Activities, and Attractions business (internally known as Local Expert or LX) on various points of sale, including the websites of Expedia Inc. and its affiliates, across all platforms including mobile and app. This position is responsible for working across EG brands and teams to own, manage and deliver projects to grow the LX business.

What you’ll do:

  • Understand and measure the key drivers of the customer decision journey from shopping, to booking, post-purchase and repeat
  • Identify areas of growth for LX business, create business cases, influence and convince stakeholders to prioritize these growth opportunities
  • Liaise with Product, Marketing , Supply and UX across the organization to execute an evolving project portfolio
  • Track project progress, solve blockers, and maintain stakeholders focus and alignment until project deliver
  • Evaluate results generated by various initiatives and develop suggestions for future improvement/optimization
  • Formulate recommendations for product enhancements and new product requirements
  • Represent LX in broader business planning meetings with other brands
  • Lead meetings and planning sessions to grow support for LX business

Who you are:

  • University degree beneficial, preferably in business or analytics
  • Several years relevant work experience in fast-paced environment, preferably in B2C e-commerce
  • Proven ability to deliver cross-functional projects in a matrixed organization
  • Effective communicator, skilled in finding and maintaining stakeholder alignment and influencing across all levels of seniority
  • Experienced in building and presenting business cases and sizing opportunities
  • Digital analytics experience: ability to self-serve data needs from Google Analytics/Omniture, manipulate Tableau/Power BI dashboards, create complex Excel reports
  • Strong analytical and organizational skills required, along with a strong focus on prioritization and time management
  • Creative thinker, equally passionate about developing and executing their ideas
  • A varied functional experience is appreciated; curiosity is a must
  • A consumer mindset, a passion for change and a love of travel

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-49626

Job Category
Marketing Group

Job Function
Business Development

Location
United Kingdom - London

Job Type
Full-Time Regular

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