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Sr. HR Coordinator - 6 Month Contract

Brazil - Sao Paulo

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Expedia

At Expedia, we love helping people experience the world through travel. The purpose of the HR Team is to bring HR within reach of employees and positively impacting their lives. You will be a part of the HR Operations team that is responsible for providing simple, scalable and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

We have embarked upon a global transformation of the HR Operations function, and this will role will form part of the newly established Americas HR Operations team. You will be an active member of this team and participate in team projects and find opportunities for process standardization across the entire Americas region, whilst primarily providing customer focused HR services to LATAM based employees, across multiple countries.

The role is quite varied and you will be expected to have excellent organizational, communication and analytical skills and possess the ability to prioritize multiple tasks.

What You'll Do:

  • You will provide excellent customer service; evaluate and analyze the employee request/concern, quickly interpret the situation, determine the appropriate resolution and/or escalation and communicate as appropriate to the customer, in line with Service Level Agreements
  • You will be actively involved in the HR process standardization activities across entities in the LATAM region, proactively identifying alignment opportunities and establishing action plan to address the gaps
  • You will create and/or update Standard Operating Procedures (SOPs) to enhance operational efficiency
  • You will interact cross functionally with Centers of Expertise (COEs), HR Operations Global and Regional HR teams to ensure handoffs, communication and interactions are customer focused, seamless and delivered with high quality
  • You will provide core HR services to LATAM based employees:
    • Manage onboarding and offboarding, and all key operational HR processes
    • Provide outstanding first-line customer service, ensure queries in the HR Service Now queue are responded to in a timely and customer centric manner
    • Prepare employment documents, where required (e.g. Employment agreements, employment verification letters in local language)
    • Maintain employee files and coordinate documentation retention and governance procedures
    • Maintain an accurate record on all HR systems
    • Coordinate the administration of local benefits (outside of Company standard benefits) and handle the benefits’ queries from employees
    • Establish strong partnership with LATAM Payroll team to ensure employee changes are communicated accurately and on time
    • Support Brazil timeclock activities and align practices where necessary
    • Support development or creation of HR policies according to changes in legislation / Company processes
    • Actively participate in the Americas HR Operations team, sharing knowledge, learnings and best practices
  • You will create process flow documentation and identify opportunities for process standardization and improvement
  • You will identify trends which require additional attention and/or clarification and suggest appropriate solutions
  • You will consider the impact of Expedia’s regular calendar of activities, and differences between brands, upon HR service delivery and implement efficient solutions
  • You will actively champion change; identify ways to improve and challenge status quo
  • You will act as the customer advocate for HR by representing the services in a positive manner

This role is ideal for you, if you are dynamic, bold and hard-working.

Who You Are:

  • Experience in a fast paced, dynamic environment
  • Understanding of HR processes (e.g. onboarding/offboarding)
  • Passion to work and develop career in HR
  • Global operations/shared services experience desired
  • Fluency in English essential
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Excellent organizational and analytical skills
  • Articulate and fluent communicator
  • Excellent interpersonal skills with ability to establish relationships at all levels
  • Demonstrates a can do attitude and is dedicated and professional in all client contact
  • Ability to work well under pressure
  • A proactive self-starter with the ability to work productively in an environment of continuous change
  • Attention to detail and ability to prioritize multiple tasks
  • Good working knowledge of MS Office, PowerPoint, Word and Excel
     

Why Join Us:
 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

 

Global Talent Management supports employees across the entire Expedia, Inc. enterprise, in all brands, divisions, and locations.  Internal products and projects include management and leadership development programs, the Expedia employee engagement survey, the Expedia online learning management system, performance management, talent reviews and succession planning. This role will work on a global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services.

*LI-AG3

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R-49627

Job Category
Human Resources Group

Job Function
HRBP

Location
Brazil - Sao Paulo

Job Type
Full-Time Fixed Term

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