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Global Product Manager, Guest Experience

United States - Washington - Seattle

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Expedia

Our Mission is to Revolutionize Travel Through the Power of Technology

Have you built a product to meet the needs of a diverse set of customers, from a campground owner to an all-inclusive luxury beach resort? Do you thrive when your work is a key enabler for one of the company's major lines of business? If so, this is the job for you!

The Expedia Group’s Travel Partners Group Product Team is looking for an analytical, forward-thinking, and creative Global Product Manager, Guest Experience to help us create exceptional supplier tools. Our product team sets the strategic direction by partnering closely with UX and technology to delight our travel partners, make it easier for them to deliver a 5-star experience to our shared guests and maximize the value they receive from our Expedia Group as the world’s travel platform.

In this role, you will shape the vision for products that engage our partners and directly improve the guest experience. Then, you will collaborate with designers, marketers and business leaders to craft the plan to deliver it. You will use observations from partner research and competitive analysis to build solutions that are the foundation for how we sell accommodations across Expedia Group brand sites. You will use testing and analytics to help decide where to invest in new user experiences, and measure how the impact on customer delight and increased partner engagement.

What You'll Do:

  • Establish a product strategy, success metrics, product roadmap and rollout plans
  • Handle trade-offs between cost, time to market, estimated return on investment and strategic alignment
  • You will ensure successful delivery of features to production that meet both internal and external customer needs
  • Work as a part of a highly collaborative cross-functional team to lead the planning, development and design of strategy from product initiation through the end of the product life cycle.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction and create compelling business cases
  • You will present strategy, progress and product features to internal partners at a senior level, across multiple global locations
  • Define and analyze metrics that inform the success of your products
  • Be the visible advocate for your products internally and externally

Who You Are:

  • Bachelor degree required; MBA or Master's Degree a plus
  • 1-3 years in a product management role
  • Experience in web technologies preferred
  • Experience in eCommerce, travel industry is a plus.
  • Excellent analytical and problem-solving skills
  • Self-starter who can identify new opportunities, develop strategies to drive growth, and push projects forward
  • Strong written and verbal interpersonal skills
  • Exceptional organizational and analytical skills
  • Some domestic and international travel may be required

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-50097

Job Category
Technology Group

Job Function
Program Development

Location
United States - Washington - Seattle

Job Type
Full-Time Regular

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