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Marine Travel Consultants

Philippines - Makati City

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Expedia

Are you a customer-oriented individual looking out for your next career move? Do you want to join a high-performing team of Marine Travel Consultants? If so, we’d love to speak to you! Join our Global Marine Team!

For over 25 years, Egencia has offered seamless global service to the Marine, Offshore, and Energy sector. We find the right solution to fit the marine travelers complex travel needs, find cost‐effective flight alternatives. We provide best in class service and technology, that will help ensure the marine travelers arrive safely and on‐time to their destination.

We are looking for Marine Travel Consultants to support and assist our clients with planning all details of travel, including arranging and or booking air, rail, hotel, car reservations both domestically and internationally. You will be joining a Global team that is passionate about providing great service to our marine clients, to achieve and exceed customer expectations.

What You’ll Do

  • Provide best in class customer service and create the WOW experiences to turn our clients into our loyal brand ambassadors
  • Handle all inbound calls/emails in the highest level of professionalism and efficiency
  • Create bookings and issue tickets, both international and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes, air, hotel, rail and ground transportation.
  • Additional responsibilities may include voiding, refunding and ticket re-issuance.
  • Adhere to company service guidelines, promote and sell corporate-contracts and preferred suppliers
  • Participate in the training and development programs provided by the company
  • Maintain a favorable working relationship with all other company employees to develop and promote a cooperative and harmonious working climate.
  • Any adhoc initiatives as assigned by leaders

Who You are

You’d be great for the role if you have the following:

  • Real passion for delivering great customer service
  • Business level English language proficiency, both verbal and written.
  • A minimum of 2 years’ experience in Marine Travel, with booking and ticketing skills on Amadeus and Sabre GDS
  • Strong working knowledge and understanding of international pricing rules, exchange transactions and procedures.
  • Strong International routing knowledge and well versed in world geography
  • Flexibility to work and help out with different shifts when needed.
  • Positive attitude and a great teammate
  • Prioritize, multi-task, and strong time management skills

Why Join Us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-ET1

                         

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-50565

Job Category
Customer Service Group

Job Function
Contact Center Operations

Location
Philippines - Makati City

Job Type
Full-Time Regular

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