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Cruise Consultant

Canada - British Columbia - Vancouver

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Cruise Ship Centers International

Do you thrive in a fast-paced, inbound sales environment?

This may be the opportunity for you!

Expedia CruiseShipCenter works with our ecommerce and offline partners to help customers book the right cruise for them. As a Cruise Consultant, you will be responsible for the day to day sales within the Paradise – Corporate Call Center. In addition to driving sales with past clients, by engaging with our Navigators Approach sales system, you will build more repeat and referral business to develop our “Customers For Life”.

What you'll do with us:

  • Answering inbound sales calls from our normal ECSC websites & promotion, as well as Contracted program such as TD Visa and RBC programs: Hours of Operation, Customer Service Levels, Center and Staff Appearance, and in alignment with the company’s values.
  • Communicate with the Cruise & Land suppliers, online and by phone, as needed to ensure maximum sales opportunities & high customer service.
  • Maintain knowledge levels of all suppliers, including Cruise & Cruise tours, Land & Hotel, Insurance and Shore excursion suppliers, in order to present them confidently to all clients.
  • Ensuring maximum participation for all ”in-center” training as well the learning opportunities available to all CCC & ICs, as the Weekly & Product Webinars, and the Monthly Team Meeting.
  • Local execution of staying in touch with our past clients, and marketing initiatives such as Cruise Nights as well as our company’s core promotions – One Day Sale, World Explorer Event etc.

Who you are:

  • Certified Travel Consultant (CTC) or you hold a Travel School certification
  • 3-5 years experience in Retail Travel Sales
  • Ability to build excellent working relationship with local supplier Reps
  • Experience working on commission based sales programs
  • At least 2 of those 4 experiences: Travel agency working experience; Call Centre experience; Direct Sales exposure; P/L responsibility
  • Strong user of the MS Office Suite and ability to learn new programs
  • Familiarity with cruise line portals such as POLAR and Cruising Power
  • If the above description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team!

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-50618

Job Category
Sales Group

Job Function
Telesales

Location
Canada - British Columbia - Vancouver

Job Type
Full-Time Regular

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